Comments on: Heart Internet Web Hosting: WordPress Trackbacks and Pingbacks not supported http://sprayfly.com/2008/02/21/heart-internet-web-hosting-wordpress-trackbacks-and-pingbacks-not-supported/ Languages, Linux, Life Wed, 28 Jul 2010 11:08:54 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Jono http://sprayfly.com/2008/02/21/heart-internet-web-hosting-wordpress-trackbacks-and-pingbacks-not-supported/comment-page-1/#comment-3042 Jono Sat, 31 Jan 2009 01:38:33 +0000 http://www.sprayfly.com/2008/02/21/heart-internet-web-hosting-wordpress-trackbacks-and-pingbacks-not-supported/#comment-3042 No - this was not a problem in my configuration because when I moved over to MediaTemple I copied my files from Heart over to the new server using Rsync (hence not changing a single file) and the trackbacks worked straight away on their servers. This has to be a problem somewhere in the Heart Internet setup. I have to say that I have few regrets for having moved - I now get better, faster and more professional service from MediaTemple for a similar price to what I paid at Heart Internet - plus I can map as many domain names as I want to the server for free... No – this was not a problem in my configuration because when I moved over to MediaTemple I copied my files from Heart over to the new server using Rsync (hence not changing a single file) and the trackbacks worked straight away on their servers. This has to be a problem somewhere in the Heart Internet setup. I have to say that I have few regrets for having moved – I now get better, faster and more professional service from MediaTemple for a similar price to what I paid at Heart Internet – plus I can map as many domain names as I want to the server for free…

]]> By: Craig http://sprayfly.com/2008/02/21/heart-internet-web-hosting-wordpress-trackbacks-and-pingbacks-not-supported/comment-page-1/#comment-3040 Craig Fri, 30 Jan 2009 15:39:02 +0000 http://www.sprayfly.com/2008/02/21/heart-internet-web-hosting-wordpress-trackbacks-and-pingbacks-not-supported/#comment-3040 I think this might be what you are looking for: https://customer.heartinternet.co.uk/manage/support.cgi?action=view_question;question_id=829 I think this might be what you are looking for:

https://customer.heartinternet.co.uk/manage/support.cgi?action=view_question;question_id=829

]]> By: rahul http://sprayfly.com/2008/02/21/heart-internet-web-hosting-wordpress-trackbacks-and-pingbacks-not-supported/comment-page-1/#comment-2446 rahul Sat, 06 Dec 2008 05:36:39 +0000 http://www.sprayfly.com/2008/02/21/heart-internet-web-hosting-wordpress-trackbacks-and-pingbacks-not-supported/#comment-2446 In a Wordpress post, when you add links to external blogs, Wordpress will automatically ‘ping’ those sites when you publish the post http://www.rakeshamudala.blogspot.com In a WordPress post, when you add links to external blogs, WordPress will automatically ‘ping’ those sites when you publish the post
http://www.rakeshamudala.blogspot.com

]]> By: Jono http://sprayfly.com/2008/02/21/heart-internet-web-hosting-wordpress-trackbacks-and-pingbacks-not-supported/comment-page-1/#comment-987 Jono Sun, 15 Jun 2008 13:29:34 +0000 http://www.sprayfly.com/2008/02/21/heart-internet-web-hosting-wordpress-trackbacks-and-pingbacks-not-supported/#comment-987 Simo Of course Heart won't blanket block all outgoing port 80 connections on their servers. What they do instead is block all outgoing connections on port 80 made via the Apache process - hence blocking any php scripts from having access to the web. Normal server processes such as wget, lynx, rsync and many others are still able to make outgoing connections on port 80, in fact this is pretty vital to allow the server to be maintained. Heart claim that they maintain this policy to protect their users （as they run shared servers). However, many other shared hosts allow outgoing connections on port 80 as standard. Here's some evidence that they have this policy - in the form of a support ticket sent to Heart: Hi Robert I found the following post which seems to pin the problem down immediately - since it relates to another Heart Internet user with the same problem! http://wordpress.org/support/topic/133584 Please can you enable outgoing connections on port 80 for my account? Thanks for your help. Jonathan Lumb On 2008-02-21 08:43:43, Robert Berry changed the ticket status to CLOSE-PENDING and wrote: Hi Jonathan, Thanks for the reply. Sorry but I can't do that, it's a global change and so not something I can do for you. That's disallowed to prevent recursive loops from occuring to the benefit of all customers on the same hardware. Best Wishes Robert Berry Heart Internet Support Need I say anymore? Simo

Of course Heart won’t blanket block all outgoing port 80 connections on their servers. What they do instead is block all outgoing connections on port 80 made via the Apache process – hence blocking any php scripts from having access to the web. Normal server processes such as wget, lynx, rsync and many others are still able to make outgoing connections on port 80, in fact this is pretty vital to allow the server to be maintained.

Heart claim that they maintain this policy to protect their users （as they run shared servers). However, many other shared hosts allow outgoing connections on port 80 as standard.

Here’s some evidence that they have this policy – in the form of a support ticket sent to Heart:

Hi Robert
I found the following post which seems to pin the problem down immediately – since it relates to another Heart Internet user with the same problem!
http://wordpress.org/support/topic/133584
Please can you enable outgoing connections on port 80 for my account?
Thanks for your help.
Jonathan Lumb

On 2008-02-21 08:43:43, Robert Berry changed the ticket status to CLOSE-PENDING and wrote:

Hi Jonathan,

Thanks for the reply. Sorry but I can’t do that, it’s a global change and so not something I can do for you. That’s disallowed to prevent recursive loops from occuring to the benefit of all customers on the same hardware.

Best Wishes
Robert Berry
Heart Internet Support

Need I say anymore?

]]> By: Simo http://sprayfly.com/2008/02/21/heart-internet-web-hosting-wordpress-trackbacks-and-pingbacks-not-supported/comment-page-1/#comment-986 Simo Sun, 15 Jun 2008 11:54:48 +0000 http://www.sprayfly.com/2008/02/21/heart-internet-web-hosting-wordpress-trackbacks-and-pingbacks-not-supported/#comment-986 Heart Internet don't block port 80 outgoing connections. If they did, then even a simple wget from SSH would fail. There must be another reason why Wordpress pingback does not work. Does it try to ping itself? If it does, this will be blocked as Heart block loopback connections. Heart Internet don’t block port 80 outgoing connections. If they did, then even a simple wget from SSH would fail. There must be another reason why WordPress pingback does not work. Does it try to ping itself? If it does, this will be blocked as Heart block loopback connections.

]]> By: Jono http://sprayfly.com/2008/02/21/heart-internet-web-hosting-wordpress-trackbacks-and-pingbacks-not-supported/comment-page-1/#comment-975 Jono Tue, 10 Jun 2008 13:38:18 +0000 http://www.sprayfly.com/2008/02/21/heart-internet-web-hosting-wordpress-trackbacks-and-pingbacks-not-supported/#comment-975 Hi Paul Eukhost looks pretty flexible with a much wider range of offerings than Heart Internet - I think they probably know more about what they are doing too! I'm afraid I don't know of any other UK hosts as I now have my site hosted with MediaTemple. Good luck anyway, send me a trackback/pingback when you have migrated :-) Hi Paul

Eukhost looks pretty flexible with a much wider range of offerings than Heart Internet – I think they probably know more about what they are doing too!

I’m afraid I don’t know of any other UK hosts as I now have my site hosted with MediaTemple.

Good luck anyway, send me a trackback/pingback when you have migrated :-)

]]> By: Paul http://sprayfly.com/2008/02/21/heart-internet-web-hosting-wordpress-trackbacks-and-pingbacks-not-supported/comment-page-1/#comment-973 Paul Tue, 10 Jun 2008 10:39:08 +0000 http://www.sprayfly.com/2008/02/21/heart-internet-web-hosting-wordpress-trackbacks-and-pingbacks-not-supported/#comment-973 Its ridiculous that they dont support, cant be much of a problem if everyone else is happy with it. I am wanting a UK host just to make sure for SEO, looking now, any UK host you can recommend. Been looking at http://www.eukhost.com/ seem to have similat features. Its ridiculous that they dont support, cant be much of a problem if everyone else is happy with it.

I am wanting a UK host just to make sure for SEO, looking now, any UK host you can recommend. Been looking at http://www.eukhost.com/ seem to have similat features.

]]> By: Jono http://sprayfly.com/2008/02/21/heart-internet-web-hosting-wordpress-trackbacks-and-pingbacks-not-supported/comment-page-1/#comment-972 Jono Mon, 09 Jun 2008 22:59:34 +0000 http://www.sprayfly.com/2008/02/21/heart-internet-web-hosting-wordpress-trackbacks-and-pingbacks-not-supported/#comment-972 Hi Paul If you are moving to another host, I would strongly recommend Mediatemple's Grid (gs) hosting package. Great value for money and has everything Heart has... and more! Most importantly, you will be able to send and receive trackbacks. I migrated a couple of months ago and have been really pleased with the service - do bear in mind that hosting is in the US though. I have a feeling that Heart Internet are going to lose quite a few users because of this - especially as Wordpress, and blogging platforms in general, become increasingly popular. Jono Hi Paul

If you are moving to another host, I would strongly recommend Mediatemple’s Grid (gs) hosting package. Great value for money and has everything Heart has… and more! Most importantly, you will be able to send and receive trackbacks. I migrated a couple of months ago and have been really pleased with the service – do bear in mind that hosting is in the US though.

I have a feeling that Heart Internet are going to lose quite a few users because of this – especially as WordPress, and blogging platforms in general, become increasingly popular.

Jono

]]> By: Paul http://sprayfly.com/2008/02/21/heart-internet-web-hosting-wordpress-trackbacks-and-pingbacks-not-supported/comment-page-1/#comment-971 Paul Mon, 09 Jun 2008 21:55:27 +0000 http://www.sprayfly.com/2008/02/21/heart-internet-web-hosting-wordpress-trackbacks-and-pingbacks-not-supported/#comment-971 Been trying to figure this out for ages, went through same as you trying to enable pingbacks. Will post on my blog and leave a trackback, o i cant!!! Truly ridiculous and will be leaving them asap. Been trying to figure this out for ages, went through same as you trying to enable pingbacks.

Will post on my blog and leave a trackback, o i cant!!!
Truly ridiculous and will be leaving them asap.

]]> By: Sprayfly» Blog Archive » New Host - Media Temple http://sprayfly.com/2008/02/21/heart-internet-web-hosting-wordpress-trackbacks-and-pingbacks-not-supported/comment-page-1/#comment-821 Sprayfly» Blog Archive » New Host - Media Temple Sun, 06 Apr 2008 07:38:30 +0000 http://www.sprayfly.com/2008/02/21/heart-internet-web-hosting-wordpress-trackbacks-and-pingbacks-not-supported/#comment-821 [...] far too much for my web hosting package with Heart Internet UK, especially considering that they lacked support for some really important features such as Trackbacks and Pingbacks in Wordpress and did not support Subversion (useful for testing [...] [...] far too much for my web hosting package with Heart Internet UK, especially considering that they lacked support for some really important features such as Trackbacks and Pingbacks in WordPress and did not support Subversion (useful for testing [...]

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